Welcome to Leafoon, your trusted herbal hair care brand.
Your privacy is extremely important to us, and we are committed to protecting the personal information of our customers, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase products, or interact with our services.

By accessing or using www.leafoon.com, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how your personal information is handled and protected.

 

1. Information We Collect

At Leafoon, we collect information to provide you with a safe, personalized, and convenient experience. We collect two main types of information: personal information and non-personal information.

a) Personal Information

We collect personal information when you interact with our website or services. This includes:

  • Your full name, email address, and phone number
  • Billing and shipping addresses
  • Login information if you create an account
  • Payment details (processed securely through third-party gateways)
  • Communication preferences if you sign up for newsletters or promotions

This information is used to deliver products, process payments, and communicate with you effectively.

b) Payment Information

Payment transactions are handled via trusted third-party payment processors. We do not store full credit or debit card numbers on our servers. Your sensitive payment information is encrypted and securely transmitted to our payment partners for processing.

c) Non-Personal Information

We may automatically collect non-identifiable information about your interaction with our website, including:

  • IP address and browser type
  • Device type and operating system
  • Pages visited, time spent on each page, and clicks
  • Navigation patterns across the website

This data helps us analyze website performance, improve our services, and personalize your experience.

d) Cookies and Tracking Technologies

Leafoon uses cookies, web beacons, and similar technologies to enhance your experience. Cookies help us:

  • Remember your login and cart items
  • Understand user behavior and preferences
  • Provide personalized product recommendations
  • Analyze website traffic for performance improvements

You can disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders, including delivery and returns
  • Send invoices, receipts, and order confirmations
  • Respond to inquiries, complaints, or requests
  • Improve website functionality, products, and user experience
  • Send newsletters, promotional emails, or offers (only if you opt-in)
  • Detect and prevent fraud, unauthorized transactions, or other illegal activities
  • Comply with legal and regulatory requirements

We aim to use your data only in ways that are necessary to provide our services effectively and safely.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We share data only with trusted third parties in order to deliver products or services:

a) Third-Party Service Providers

  • Courier companies for delivering your orders
  • Payment gateways to process secure transactions
  • Email and SMS service providers to send updates and notifications (if opted-in)

All third-party partners are required to comply with strict privacy standards.

b) Legal Requirements

We may disclose personal information if required to:

  • Comply with applicable laws, regulations, or legal processes
  • Protect our rights, safety, or property, or that of others
  • Investigate suspected fraud, illegal activity, or security threats

4. Data Security and Protection

Leafoon takes data protection very seriously. We implement a combination of administrative, technical, and physical security measures to safeguard your data:

  • SSL encryption for secure data transmission
  • Firewalls and secure servers to prevent unauthorized access
  • Regular system audits and updates
  • Restricted access to sensitive data only to authorized personnel

Your responsibility: Keep your account login credentials safe and notify us immediately if you suspect unauthorized access to your account.

5. Marketing Communications

If you choose to receive marketing communications, you may receive:

  • Updates on promotions, discounts, and new product launches
  • Hair care tips and product usage instructions

You can unsubscribe at any time using the unsubscribe link in emails or by contacting info@leafoon.com. We never share your email address with third parties for marketing purposes.

6. Children’s Privacy

Leafoon does not knowingly collect personal information from children under 13 years of age. If we learn that a child has provided us with personal information, we will take steps to delete the information promptly. Parents or guardians may contact us to request deletion of any child data collected by mistake.

7. Your Rights

You have several rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate or incomplete data
  • Deletion: Request deletion of your personal data where legally permissible
  • Opt-out: Choose not to receive marketing communications

To exercise any of these rights, please contact us at info@leafoon.com. We will respond promptly in accordance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review third-party privacy policies before providing any personal information.

9. International Visitors

Visitors accessing our website from outside Pakistan acknowledge that their data may be transferred, stored, and processed according to Pakistani law. By using our website, international users consent to this cross-border transfer of information.

10. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders and providing services
  • Complying with accounting, legal, or regulatory requirements
  • Maintaining customer support and relationships

Outdated or unused information may be deleted periodically to ensure privacy and data protection.

11. Changes to This Privacy Policy

Leafoon may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. Users are encouraged to review the Privacy Policy periodically to stay informed about how we protect personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you can contact us:

Leafoon Customer Support
📧 Email: info@leafoon.com
🌐 Website: www.leafoon.com
📍 Pakistan

We are committed to protecting your privacy and providing a safe and secure shopping experience.