At Leafoon, we value our customers and strive to provide high-quality herbal hair care products. This Refund and Returns Policy outlines the procedures for returning products and requesting refunds to ensure a smooth and hassle-free experience for our customers.

 

1. Eligibility for Returns and Refunds

You can request a return or refund if:

  1. The product is damaged, defective, or expired upon delivery.
  2. You received the wrong product or quantity.
  3. You purchased the product directly from Leafoon official website.
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Note:

  • Returns are accepted within 7 days from the date of delivery.
  • Products must be in their original packaging and unused condition.

2. Non-Returnable Items

Certain products are not eligible for returns or refunds:

    • Products damaged due to misuse, negligence, or improper storage
    • Products purchased from third-party retailers or marketplaces
    • Opened, used, or tampered products (unless defective on delivery)

3. How to Request a Return

To initiate a return:

Contact Leafoon Customer Support via email at info@leafoon.com or phone.

Reason for return

  1. Provide the following details:
  2. Order number
  3. Product name and quantity.
  4. Supporting photos (if damaged/defective)
  5. Our support team will review your request and provide return instructions.

4. Return Shipping Process

    • Customers are responsible for shipping the product back to Leafoon unless the item is defective or damaged on delivery.
    • Use secure packaging to prevent further damage during shipping.
    • Retain the tracking number for reference.
    • Once the returned product is received and inspected, the refund or replacement process will begin.

5. Refund Policy

    • Refunds are processed after the returned product is inspected and approved.
    • Refunds are issued via the original payment method (credit/debit card, Easypaisa, JazzCash, etc.).
    • Processing may take 5–10 business days depending on the bank or payment gateway.
    • Shipping charges are non-refundable unless the return is due to a defect or wrong product.

6. Replacement Policy

If you prefer a replacement instead of a refund:

    • Request a replacement within 7 days of delivery.
    • Replacement will be shipped after the defective or incorrect product is received and inspected.
    • Shipping for replacement is free if the product was damaged, defective, or incorrectly delivered.

7. Damaged or Defective Products

    • If your product arrives damaged or defective, notify us immediately within 48 hours of delivery.
    • Provide photos and order details for verification.
    • Leafoon will arrange a replacement or full refund as per your preference.

8. Cancellations

    • Orders can be canceled before shipment by contacting Leafoon Customer Support.
    • Once the order is shipped, it is subject to the return and refund policy.

9. Contact Information

For any queries or assistance regarding returns, refunds, or replacements, contact:

Leafoon Customer Support
📧 Email: info@leafoon.com
📞 Phone: 92 339 9393910
🌐 Website: www.leafoon.com